Terms and Conditions

Hinson CPR and Sierra BLS, LLC

Effective Date: September 10, 2026

This version replaces our Terms and Conditions dated June 13, 2023.

1. Who We Are and Acceptance of These Terms

Hinson CPR and Sierra BLS are the same business. Hinson CPR is our registered business name, and Sierra BLS, LLC is the name we operate under and use on our website, registration system, receipts, certificates, and messages. In these Terms and Conditions ("Terms"), "Sierra BLS," "we," "us," and "our" mean Hinson CPR and Sierra BLS, LLC together.

We are an American Heart Association (AHA) authorized Training Site and an NAEMT Training Center located at 255 W Moana Ln, Suite 200, Reno, NV 89509. We provide training, certifications, and continuing education through organizations including the AHA, the National Association of Emergency Medical Technicians (NAEMT), and the Nevada State Board of Nursing (continuing education units)

These Terms govern your use of our websites (SierraBLS.com and HinsonCPR.com), our registration portal at sierrabls.enrollware.com, and every class, skills session, instructor service, and other service we provide. You accept these Terms when you register for or purchase a course, check the acceptance box at checkout, attend a class, or use our websites. Checking the acceptance box or completing a purchase is your electronic signature and has the same effect as a handwritten signature. If you register or pay on behalf of someone else, you confirm that you have their authority to accept these Terms for them and that you will tell them about the class requirements in these Terms.

Our Privacy Policy explains how we handle personal information and is part of these Terms.

2. Registration and Eligibility

• You must be at least 18 years old to register. A parent, guardian, school, or employer may register a minor for an eligible class and accepts these Terms on the minor's behalf.
• Register through our online schedule at sierrabls.enrollware.com/Schedule or by contacting us. Your registration is confirmed only when payment is received in full, unless we have agreed in writing to a different arrangement.
• Enter your legal name, a current email address, and a phone number exactly as they should appear on your certification. Cards and certificates are issued in the name provided at registration, and corrections after issuance may be delayed.
• Registrations are non-transferable unless we approve a substitution in writing before the class.
• You are responsible for confirming, before you register, that the course you selected meets the requirements of your employer, school, licensing board, or credentialing organization. We do not issue refunds because a course does not meet a requirement you did not confirm in advance.
• We may refuse service, decline a registration, or remove a participant at our discretion, including for unsafe, disruptive, dishonest, or abusive conduct, or for a prior unpaid balance or payment dispute.

3. Prices and Payment

• Prices are shown on our registration portal and may change without notice. The price in effect when you complete your purchase applies to that purchase. If a price is displayed in error, we may cancel the registration and refund the amount paid.
• Payment is due in full before class unless we agree in writing to invoice your organization. Payments are processed through our registration platform and payment processor (currently Stripe). We do not store full card numbers.
• Group and employer invoices are due before the class date unless the invoice states otherwise. We may release seats that have not been paid for.
• Fees for additional reschedules or other services are due when the service is requested.
• A receipt is emailed to you at the time of registration. Your registration record, the Terms you accepted at checkout, and our attendance and communication records are our records of the transaction.
• Any amount that remains unpaid after a class is attended or a certification is issued may be referred to collections. You agree to pay the reasonable collection costs and attorney's fees we incur to collect an unpaid balance, to the extent permitted by law.

4. Attendance, Arrival Time, and Pre-Course Requirements

AHA and NAEMT courses require attendance for the full course. To protect the integrity of your certification and to be fair to other students:

• Arrival time. Classes begin at the scheduled start time. Plan to arrive at least 10 minutes early to check in. Students who arrive after the scheduled start time will not be admitted, the seat is treated as a no-show, and no refund is issued. If you are running late, call (775) 235-2117 before the start time and we will tell you whether you can still join.
• Pre-course work. Some courses require work before class, such as completing the online portion of a HeartCode or blended course and bringing the completion certificate, or completing the ACLS or PALS precourse self-assessment and precourse work. If required pre-course work is not completed by the start of class, you cannot participate, and the seat is treated as a no-show.
• Full attendance. You must attend the entire class, including all skills practice and testing. Leaving early or missing a portion of the class makes you ineligible for a card, and no refund is issued.
• Identification. You may be asked to show a government-issued photo ID before a certification is issued.
• No-shows. A no-show is a registration that is not attended, an arrival after the scheduled start time, an arrival without required pre-course work, or a departure before the class ends. No-shows are not eligible for a refund or a free reschedule. If we did not receive a cancellation or reschedule request before the class started, we treat the seat as a no-show. At our discretion, we may offer a one-time courtesy reschedule to a first-time no-show; any courtesy offer will state its deadline and any fee, and it is not a right under these Terms. Any other reschedule after a no-show is subject to availability and the reschedule fees in Section 5.

5. Rescheduling

• One reschedule is free if you request it at least 48 hours before your scheduled class start time.
• Additional reschedules are $25 each. Instructor courses and monitoring sessions are $50 per reschedule.
• Reschedule requests made less than 48 hours before class are not guaranteed and may be declined. If a request is declined, the cancellation and no-show terms apply.
• Reschedules are subject to availability. A rescheduled class is subject to these Terms in full, including the arrival time and no-show terms. Once a registration has been rescheduled, it is no longer eligible for a refund.
• To request a reschedule, email Info@SierraBLS.com or call or text (775) 235-2117 with your name, course, current class date, and the new date you would like from our schedule.

6. Cancellations and Refunds

All sales are final except as stated in this section.

Refund requests

• Refund requests must be submitted at least 7 days before the scheduled class start time.
• Approved refunds are subject to a 10% non-refundable processing fee.
• Refunds are approved at our sole discretion.
• Send requests to Info@SierraBLS.com with the course name, purchase date, scheduled class date, the name and email used to register, and the reason for your request. We review requests within 7 business days and issue approved refunds to the original payment method.

No refunds are issued for

• Cancellations made within 7 days of the scheduled class
• No-shows as defined in Section 4, including late arrivals and arrivals without required pre-course work
• Failure to complete or pass all course requirements
• Removal from class for unsafe, disruptive, dishonest, or inappropriate behavior
• Digital course access, including HeartCode and any online module, once the access key has been issued
• Opened, accessed, or shipped course materials
• Registrations that have been rescheduled (see Section 5)
• Instructor course fees, monitoring fees, or materials when instructor status is not granted or is revoked because of a violation of the issuing organization's policies
• Courses that do not meet a requirement of your employer, school, or licensing board that you did not confirm before registering

7. Classes We Cancel or Postpone

Occasionally we must cancel or postpone a class because of weather, an instructor emergency, an equipment or facility problem, or low enrollment. If that happens, we will notify you by email, text, or phone as early as we can, and you may choose either a seat in another class at no additional charge or a full refund with no processing fee. We are not responsible for travel, lodging, lost wages, or other costs related to a cancelled or postponed class.

8. Chargebacks and Payment Disputes

Before disputing a charge with your bank or card issuer, contact us at Info@SierraBLS.com or (775) 235-2117. Most billing questions can be resolved directly, and filing a chargeback without contacting us first is a breach of these Terms.

If a chargeback or payment dispute is filed:

• We will respond with our records, which may include your registration and payment records, your acceptance of these Terms, our attendance records and instructor statements, our communications with you, and time-stamped security video from our facility.
• A chargeback for a class you attended, for a class you did not attend and did not cancel in accordance with these Terms, or for a certification that was issued is not a valid basis for a refund under these Terms, and the amount remains due to us even if your card issuer resolves the dispute in your favor.
• We may withhold any certification not yet issued until the dispute is resolved, and any certification we issued for the disputed course may be invalidated until the balance is paid.
• We may permanently refuse future service, refer the unpaid amount to collections, and charge an administrative fee equal to the fees the card network or our payment processor charges us for the dispute, plus our reasonable collection costs and attorney's fees, to the extent permitted by law.

9. Certification, Cards, and Continuing Education

• Certification is issued only after you complete all course requirements, including attendance, skills tests, and written exams, to the standard set by the issuing organization. Our instructors decide whether those requirements have been met. If you do not pass on the first attempt, you may be offered remediation and a retest during the course as the curriculum allows. If you do not pass after remediation, you must register and pay for a new course.
• AHA eCards are issued electronically through the AHA and our AHA Training Center after successful completion and are claimed through the AHA's eCard system using the email address you provided at registration. NAEMT cards are issued through NAEMT. The eCard or the issuing organization's card is the official credential. Any printed card we provide is a convenience copy.
• Continuing education certificates are issued in the name on your registration after you complete the entire course. You are responsible for reporting continuing education to your licensing board and for confirming that the credit meets your board's requirements.
• You authorize us to share the personal information required to issue, report, and verify your certification with the issuing and credentialing organizations, as described in our Privacy Policy.
• Certifications obtained through misrepresentation, including registering under a false identity, having another person complete any part of a course for you, or failing to complete required components, are void and may be invalidated by us or the issuing organization.
• We are not responsible for delays, errors, or denials of certification caused by an issuing organization or by inaccurate information you provided at registration.
• Certification does not guarantee employment, licensure, or acceptance by any employer, school, or board.

10. Course Participation, Safety, and Conduct

• Physical activity. CPR and life support training involves physical activity, including kneeling on the floor, performing chest compressions on manikins, and moving equipment. Participate only if you are physically able to do so, consult your physician if you are unsure, and tell your instructor before class about any limitation that may affect your participation. We will accommodate where we reasonably can.
• Assumption of risk. You accept the risks associated with skills practice and physical activity during training.
• Conduct. Treat instructors, staff, and other students with respect. We may remove any participant who is disruptive, unsafe, impaired, dishonest, or disrespectful, without refund.
• Testing integrity. Exams and skills tests must be completed by you, alone. You may not photograph, record, copy, or share exam materials, and you may not record class sessions without our permission.
• Property. You are responsible for damage you cause to our equipment, materials, or facility beyond normal wear.
• Personal belongings. We are not responsible for lost or stolen personal items.
• Security cameras. Our facility uses video security cameras. Footage may be used for safety, security, attendance verification, and dispute resolution, as described in our Privacy Policy.

11. Instructors and Instructor Candidates

• Alignment. AHA instructors may align with our Training Site at no cost and with no minimum teaching requirement beyond AHA minimums. Aligned instructors must follow the AHA Program Administration Manual, the policies of our AHA Training Center, and these Terms. We may end an alignment at any time for violations of those policies, at our discretion, or for conduct that reflects poorly on the AHA, our Training Center, or Sierra BLS.
• Instructor courses and monitoring. Instructor course fees, monitoring session fees, and materials are subject to the attendance, reschedule, and refund terms in Sections 4 through 6, including the $50 reschedule fee. Completing an instructor course does not guarantee instructor status, which is granted only after a successful monitored teaching session and the issuing organization's requirements are met.
• No refund is issued if instructor status is not granted or is revoked because of a violation of the issuing organization's policies.

12. Communications and Text Messaging (SMS)

By registering or contacting us, you agree that we may contact you by email, phone, and text message about your registration, class, certification, and any inquiry you send us. Our calls and text messages are delivered through business communication platforms, currently Zoom Phone and RingCentral, together with the texting and call-handling tools integrated with those platforms. We may use more than one platform at a time, so you may receive messages from different numbers that belong to us. These Terms and our Privacy Policy apply the same way no matter which platform or number a message comes from. If we record a call, we will tell you at the start of the call.

Text messaging program terms:

• Opt-in. You agree to receive text messages when you provide your mobile number and accept the text messaging disclosure on our registration form or a website contact form, agree on a paper or digital form, give verbal consent by phone or in person, agree by email, or text our business number first. Consent to receive text messages is not a condition of purchasing or registering for any class.
• Messages. Class confirmations and reminders; class updates such as schedule or instructor changes and weather or emergency cancellations; certification notices; and customer service replies in conversations you start with us. We do not send marketing or promotional text messages under this program. Any promotional texting would be a separate program that requires your separate opt-in.
• Frequency and cost. Message frequency varies. A typical student receives two to five messages per class. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
• Opt-out and help. Reply STOP to any message to cancel at any time. Opt-in and opt-out both occur through the same number that texted you. You will receive one final confirmation message, and we will not text that number again unless you opt in again. Reply HELP for help, or contact us at Info@SierraBLS.com or (775) 235-2117. If you opt out of texts, we may still contact you by email or phone about a class you are registered for.
• No sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The communication platforms and carriers that deliver our messages (currently Zoom Phone and RingCentral) act as our service providers and use your mobile number only to transmit our messages.

Email. If you subscribe to our newsletter or opt in to email updates, you may unsubscribe at any time using the link in any marketing email. Service emails about a class you are registered for are not marketing and will continue.

13. Website Use and Intellectual Property

• Our websites and their content, including text, graphics, logos, photographs, videos, course descriptions, and downloadable materials, are owned by Sierra BLS or our licensors and are protected by copyright and trademark law. You may view and print content for your personal, non-commercial use. Any other use, reproduction, distribution, or modification without our written permission is prohibited.
• The names, logos, and course materials of the AHA, NAEMT, and other organizations are the property of those organizations and are used under their authorization.
• You may not use our websites or registration portal to submit false information, register under another person's identity, interfere with the operation of the sites, or copy or scrape content.
• Our websites link to third-party sites and services, including the AHA eCard system, Enrollware, and Stripe, which are governed by their own terms and privacy policies.
• Our websites are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of accuracy, availability, merchantability, or fitness for a particular purpose. We may change, suspend, or discontinue any part of our websites at any time.

14. Disclaimers and Limitation of Liability

• Our courses teach the curriculum of the issuing organization. We do not guarantee that you will pass, that a certification will be accepted by any employer, school, or board, or any particular employment, licensing, or clinical outcome.
• To the fullest extent permitted by law, Sierra BLS and its owners, instructors, staff, and contractors are not liable for indirect, incidental, consequential, special, or punitive damages arising from or related to our services or websites, including personal injury resulting from the improper use of skills learned in training, lost income, lost employment, lost certification, delays or errors in certification issuance by an issuing organization, and technical failures or service interruptions.
• To the fullest extent permitted by law, our total liability for any claim arising from or related to our services or websites is limited to the amount you paid us for the service that gave rise to the claim.
• Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or intentional misconduct.
• You agree to indemnify and hold Sierra BLS harmless from claims, losses, and expenses, including reasonable attorney's fees, arising from your violation of these Terms, your misuse of our services or websites, or information you provide that is false or infringes another person's rights.

15. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the State of Nevada, without regard to its conflict of laws rules.
• Before starting any legal action, you agree to contact us and give us at least 30 days to resolve the dispute informally.
• Any legal action arising from or related to these Terms or our services must be brought exclusively in the state or federal courts located in Washoe County, Nevada, and you consent to their jurisdiction. Either party may bring an eligible claim in small claims court in Washoe County.
• If we take legal or collection action to recover amounts you owe under these Terms, you will reimburse our reasonable costs, including attorney's fees, to the extent permitted by law.

16. General Terms

• Entire agreement. These Terms, our Privacy Policy, and the course details and price shown at registration are the entire agreement between you and us about our services and replace any earlier terms.
• Changes. We may update these Terms from time to time and will post the revised Terms on our website with a new effective date. The version of these Terms in effect when you registered governs that registration. The version in effect when you use our websites governs that use.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. Our decision not to enforce a term in one instance, including granting a courtesy reschedule or refund, does not waive our right to enforce it later.
• Assignment. You may not transfer your rights under these Terms. We may assign these Terms in connection with a sale or reorganization of our business.
• Events beyond our control. We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, public health emergencies, utility or internet outages, and actions of an issuing organization.
• Notices. We send notices to the email address and phone number on your registration, and you are responsible for keeping them current. Notices to us should be sent to Info@SierraBLS.com or to our mailing address in Section 17.
• Language. These Terms are written in English. If we provide a translation, the English version controls.

17. Contact Us

For questions about these Terms, registrations, reschedules, or refunds:

Hinson CPR / Sierra BLS, LLC
255 W Moana Ln, Suite 200, Reno, NV 89509
Phone or text: (775) 235-2117
Email: Info@SierraBLS.com
Websites: SierraBLS.com and HinsonCPR.com
Class schedule and registration: sierrabls.enrollware.com/Schedule