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Welcome to Sierra BLS - Your Premier AHA Training Site! Empowering You To Be A Lifesaver

(775) 235-2117 Info@SierraBLS.com
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Overview

Thank you for selecting SierraBLS.com for your American Heart Association (AHA) training requirements. We strive to ensure clarity and understanding regarding our policies. This document outlines the Purchase and Refund Policy applicable to our online and on-site courses and materials.

Purchase Policy

  • Payment: Courses and materials require full payment in advance through our secure online payment portal or via invoice requests. All major credit cards are accepted.
  • Confirmation: Post-payment, a confirmation email detailing your registered course will be sent.
  • Attendance: Your presence at the scheduled course date and time is essential.
  • Rescheduling: Courses may be rescheduled up to 48 hours in advance without incurring additional fees.

Refund Policy

Our goal is to offer top-tier training and ensure student satisfaction. Nonetheless, we recognize situations where refunds may be warranted.

  • Cancellation and Refund Request: To cancel and request a refund, email us at least 7 days before the scheduled course. A 10% processing fee applies. HeartCode modules are non-refundable due to their digital nature.
  • Cancellation Within 48 Hours: Only rescheduling is available; refunds are not possible.
  • Course Failure: No refunds for failed courses; we recommend thorough preparation.
  • No-Show Policy: No refunds for no-shows. The first rescheduling is free; subsequent reschedulings incur a $25 fee.
  • Course Materials: No refunds once dispatched (manuals, DVDs, etc.), to protect copyright and prevent misuse.
  • HeartCode Courses: Non-refundable due to their digital format.
  • Exceptional Circumstances: We may consider refunds under extraordinary circumstances on an individual basis.

Refund Policy for Instructors

In the event an instructor’s AHA certification is revoked due to violations of AHA rules, refunds will not be issued for any unused or unsent ecards purchased from the Training Site. We emphasize the importance of adhering to AHA guidelines and ethics in all training and certification activities.

How to Request a Refund

  • Process: Submit a written request to Info@SierraBLS.com, including the course name, purchase date, scheduled course date, and refund rationale.
  • Processing Time: Refund requests are processed within 7 business days. Approved refunds are credited to the original payment method.

Policy Amendments

Please note, this policy is subject to modifications.

For queries or further assistance, contact us at Info@SierraBLS.com.

We are committed to your training success and appreciate your trust in SierraBLS.com.

5.0
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larry caton
larry caton
1734909034
Very professional and experienced instructor. Easy to follow instructions and hands on sessions promoted an effective learning environment. I highly recommend this course and instructor.
Daniela Gonzalez
Daniela Gonzalez
1734722538
Had class on 12/20/24 super informational, interactive! Really enjoyed classed!!
Megan Galloway
Megan Galloway
1734638241
I had to do an ACLS class for work (which is my nightmare) but Sierra BLS made it approachable and easy (ish). Great communication and lots of class times available. I'll use them again in the future!
Cameron Shonnard
Cameron Shonnard
1734636170
Honestly a great class that was concise and with an amazing teacher. They have the class set up very well and I feel incredibly confident going forward.
Kenna W.
Kenna W.
1734525999
I highly recommend this company if you’re looking to get your BLS/ACLS. The instructor, Terrance is extremely knowledgeable and a great teacher. He’s very patient and understanding, and he will make sure to have all of your questions answered by the end of the day. I walked away from this course feeling much more confident in myself, my knowledge, and my practice.
Samantha Worsnop
Samantha Worsnop
1734464830
The instructor was incredibly knowledgeable, flexible, and supportive! I highly recommend this course for both initial certification and renewal.
Brenna Herpolsheimer
Brenna Herpolsheimer
1733947142
If you need certification, this is the best place. The instructor is very knowledgeable, empathetic, and understanding. He even gave out some amazing tips and tricks! The place was cute (as was his puppy). The equipment was clean and easy to use. Highly recommend!
larissa spradlin
larissa spradlin
1733073718
Terance, the instructor, was very knowledgeable and so easy to work with! He made the class enjoyable. Highly recommend!
Stephanie Wright
Stephanie Wright
1732994837
Great class availability and format of the content presented for ACLS renewal. The instructor was excellent and very informative. I will use Sierra BLS for future renewals!
Jessica Tittle
Jessica Tittle
1731529917
Great course! I highly recommend.
John Franklin
John Franklin
1731527235
Great class, very informative
Johannah Macy
Johannah Macy
1731307587
Great BLS class!!
TRACY CONNOLLY
TRACY CONNOLLY
1730905985
Topher Lilly
Topher Lilly
1730840271
sarah clotfelter
sarah clotfelter
1730825177
heather palmer
heather palmer
1730694522
They provide really easy classes, small size, and usually available practically immediately
Hyacinth Ventura
Hyacinth Ventura
1730645584
The way they thought students is invaluable and according to their students mode of learning. You can really ask questions and clarify some of your thoughts about the course. It makes learning how to save a life looks easy to comprehend which makes us students confident to practice it in real life setting. Once again, thank you for the knowledge shared to us.
Kayci Christensen
Kayci Christensen
1729785297
Great experience! Will definitely use them in the future. Terance made the process so easy.
Miranda Calvetti
Miranda Calvetti
1729698451
Super friendly and knowledgeable! Definitely recommend coming here for all your CPR needs.
Shawna Farmer
Shawna Farmer
1729693849
Jessica Houlden
Jessica Houlden
1728834241
Very detailed and thorough course. Instructor was very knowledgeable and answered all our questions. Will definitely be using this again!
Jordan
Jordan
1728332625
So efficient and easy! This is the best bls experience I've had in years of bls courses. Definitely go here for cost and efficiency. Bonus points for the friendly puppy!
Chasity Curry
Chasity Curry
1728141325
I really enjoyed taking the BLS class, the instructors are very confident, encouraging and informative. I will be back when it’s time to renew. Thank you Sierra BLS for your amazing work!!
Chasity Curry
Chasity Curry
1728140406
I really enjoyed taking this BLS class, the instructor is very confident and informative. I will be back when it’s time to renew.
Leslie Kosak
Leslie Kosak
1727535582
Smaller class for better 1:1 learning. Highly recommend it.
Dana Delicino
Dana Delicino
1727381745
This BLS class streamlines the certification process efficiently. Terrance is a professional and knows all the answers to any questions I had. I will take any future CPR classes that I need through Sierra!
Heather Palmer
Heather Palmer
1727127700
Fast and easy and he gave me a grab bag at the end
Gayle Harris
Gayle Harris
1726424123
Very nice set up. Great flow to class in a comfortable environment. Clean, well functioning equipment. Quick to move through the class without feeling rushed. Instructor was knowledgeable and pleasant. Easy, affordable way to stay current on certification.
Katja Edmunds
Katja Edmunds
1725642336
Simple and straightforward, go early so you can find the place!
Kevin Chysna
Kevin Chysna
1725214535
Christy Field
Christy Field
1725060758
It was great he was a good teacher. I even passed the first time
Platonic Rainy (Have a great day)
Platonic Rainy (Have a great day)
1724783350
Great class for busy professionals. Very effective and time conscious.
Anna Bonk
Anna Bonk
1724621107
Great explanations, super relaxing class, and very accommodating for people who have different learning expirences!
Vann Colcol
Vann Colcol
1724458689
Jordan Mclaren
Jordan Mclaren
1723920827
I needed certification for school quickly and found Sierra BLS online. Very informative and hands-on. Easy to register and availability depending on class needed is almost any day.
Devin Michael Hutchins
Devin Michael Hutchins
1723302165
Terance is an amazing instructor! Professional, patient, respectful, highly knowledgeable, and efficient in his work ethics. This school has a great atmosphere for learning and growing your skills in hands on training. Great location and the building has a very welcoming environment. I would give 10 stars if I could. Keep up the great work Terance and thank you for keeping us safe as a paramedic. Sierra BLS rocks!
Erin Sherry
Erin Sherry
1723042797
Great experience! Terrance was very knowledgeable.
Marlenne Quirarte
Marlenne Quirarte
1722797108
Amazing class! Instructor is very nice and friendly ans made the class very fun ans enjoyable! Highly recommend
Joe Meyer
Joe Meyer
1721852343
great communication, ease of scheduling and very personable instructor
Mashien Lai
Mashien Lai
1721249135
I have done an online ACLS renewal and BLS course here and Terry has been phenomenal! He is very patient and accommodating. I am always stressed whenever I renew anything, but Sierra BLS has helped me get through… even with my anxiety. Thank you for your services and I will definitely be contacting you about my PALs soon.
Steve Wester
Steve Wester
1721094092
This is the best place for certification! I always get what I signed up for here and the instructoris straight and to the point! Great classes! If I could give it 6 stars I would!
Amanda Lee
Amanda Lee
1720894451
Quick and smooth class! Lots of open class available times making it more convenient to schedule around my schedule.
Fanny Kidwell
Fanny Kidwell
1720722746
Thorough and efficient class. I will certainly go back to Sierra BLS for any future training I may need.
Debbie Wessel
Debbie Wessel
1720549207
I’ve been taking and renewing my BLS for Healthcare Providers for decades & this was by far the best! Terrance is very efficient, patient, and positive. I like the small class sizes and the efficiency of the coursework. Thank you!
Kalli E
Kalli E
1720384308
Highly recommend!! Mr. Hinson was very informative and patient with his coursework. Not only did he provide the standard way to perform CPR, but he also showed practical and efficient ways that adapted to my needs. (I have no finger strength lol) so his alternative solution for applying the BVM mask worked so much better. 10/10 experience
Taylor Mathis
Taylor Mathis
1720221697
Great experience here. Was allowed time to work on the skills I did not fully master during the practice sessions to increase my confidence.
Esmeralda Roman
Esmeralda Roman
1720221492
Teri gave clear directions and made the class go very smoothly
Muhammad Zubair Tahir
Muhammad Zubair Tahir
1720118008
A very well organized course with the right amount of instructions, hands-on and practice exercises. Mr. Hinson's vast experience and his ability to transfer knowledge and skills to the participants is exceptional. He tries to emphasize the important points without the information overload. You can see how much he believes in the work that he does and he has inspired me to make more of an effort to improve my understanding and ability to perform these life saving skills. Thank you very much!
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