Terms and Conditions

Effective Date: 6/13/2023

Welcome to SierraBLS.com. These Terms and Conditions (“Agreement”) govern your use of our website, services, and training programs. By purchasing a course, using our website, or engaging in SMS communications, you agree to the terms outlined below.

1. General Terms

• Business Name: Sierra BLS, LLC
• Website: www.sierrabls.com
• Contact Email: Info@SierraBLS.com
• Contact Phone: 775-235-2117
• Training Certifications Provided: American Heart Association (AHA), American Red Cross, NAEMT, Nevada State Nursing Board CEUs.
• Modification Rights: We reserve the right to update these Terms at any time, with changes effective upon posting on our website.

2. Purchase and Payment Policy

1. Payment Requirements:

   • Full payment is required in advance through our secure payment portal or via invoice requests.
   • We accept all major credit cards.

2. Confirmation:

   • After payment, you will receive a confirmation email with your course details.

3. Attendance:

   • You must attend your scheduled class on time.

4. Rescheduling:

   • You may reschedule at no cost if requested at least 48 hours before the course date.
   • If you fail to reschedule within 48 hours of the class scheduled time, your payment is non-refundable unless stated otherwise in this policy.

3. Refund and Cancellation Policy

Our goal is to provide high-quality training while maintaining clear refund policies.

3.1 Course Cancellations and Refunds

• Refund Requests: You may request a refund at least 7 days before the scheduled course. A 10% processing fee applies.
• Cancellations within 48 hours: Refunds are not available; however, you may reschedule at no cost.
• No-Shows: Refunds are not available for no-shows. The first reschedule is free, but additional reschedules incur a $25 fee.
• Course Failures: No refunds are provided if a student fails a course. We strongly encourage adequate preparation before attending.
• Digital Products (such as HeartCode Courses): These are non-refundable due to their digital nature.
• Course Materials: Once shipped or accessed, manuals, DVDs, or other materials are non-refundable to protect copyrights.

3.2 Refund Policy for Instructors

• If an instructor’s AHA certification is revoked due to violations of AHA guidelines, refunds will not be issued for unused or unsent eCards.
• We emphasize strict adherence to AHA rules and ethical standards in all training activities.

3.3 Exceptional Circumstances

• Refunds may be granted under extraordinary situations on a case-by-case basis.

3.4 How to Request a Refund

• Email: Send refund requests to Info@SierraBLS.com with:
  
  • Course name
  • Purchase date
  • Scheduled course date
  • Reason for refund request
• Processing Time: Refunds are reviewed within 7 business days and issued to the original payment method if approved.

4. Certification and Data Sharing Policy

1. Certification Issuance:

   • Sierra BLS provides training certifications through approved organizations, including:
     
     • American Heart Association (AHA)
     • American Red Cross
     • NAEMT (National Association of Emergency Medical Technicians)
     • Nevada State Nursing Board (for CEUs)
   • Your information may be shared only with these organizations for the sole purpose of certification issuance and compliance.

2. Data Protection:

   • We do not sell or distribute your data beyond these certification providers.
   • All data collection and processing comply with our Privacy Policy.

5. SMS Communication & Consent

By enrolling in our courses or subscribing to SMS updates, you agree to receive SMS notifications regarding:

• Course reminders
• Certification updates
• Important notices

Message & data rates may apply. Message frequency may vary.

• To opt-out, text “STOP” at any time.
• For help, text “HELP” or contact us at Info@SierraBLS.com or 775-235-2117.

We never share or sell your phone number or SMS consent to third parties.

6. Website Use & Intellectual Property

1. Ownership:

   • All content on www.sierrabls.com, including text, graphics, and materials, is owned by Sierra BLS, LLC or its partners.
   • Unauthorized use, reproduction, or distribution is strictly prohibited.

2. Website Access:

   • Access is provided as-is, and we make no guarantees regarding availability or performance.

3. Third-Party Links:

   • Our website may contain links to external sites. We are not responsible for third-party content or privacy practices.

7. Liability Limitations

• Sierra BLS, LLC is not liable for:
  
  • Personal injury or damages resulting from improper application of training.
  • Lost certification records due to failure to update your contact information.
  • Service interruptions beyond our control (e.g., website downtime, third-party errors).

8. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Nevada, USA.
• Any disputes will be resolved through negotiation first. If unresolved, the matter may proceed to mediation or legal action in Nevada courts.

9. Changes to These Terms

We reserve the right to update these Terms as needed. Changes will be posted on our website with an updated effective date. Continued use of our services indicates acceptance of the revised Terms.

10. Contact Information

For any questions, contact us at:
📩 Email: Info@SierraBLS.com
📞 Phone: 775-235-2117
🌐 Website: www.sierrabls.com